Curated and original content
We’ll curate the best content and create original material to share.
Promote your products
We’ll spread the word about your products without over-selling.
Invaluable customer support
We respond to customer queries, leaving you to grow your business.
Social media plans and pricing
We offer social media management for small businesses. If you’re looking for a simple solution, check out our packages below. If you’ve got more specific requirements, just get in touch to arrange a free quote.
Eeny
- Daily post on Twitter
- Daily post on Facebook
- Weekly Instagram post
- Weekly Pinterest post
- Weekly LinkedIn post
- Respond to customers
- Curate relevant content
- Custom content created
- Engage with followers
- Grow audience
- Monthly report
Meeny
- Daily post on Twitter
- Daily post on Facebook
- Weekly Instagram post
- Weekly Pinterest post
- Weekly LinkedIn post
- Respond to customers
- Curate relevant content
- Custom content created
- Engage with followers
- Grow audience
- Monthly report
Miny
- Daily post on Twitter
- Daily post on Facebook
- 2x week Instagram post
- Weekly Pinterest post
- Weekly LinkedIn post
- Respond to customers
- Curate relevant content
- Custom content created
- Engage with followers
- Grow audience
- Monthly report
Moe
- 5x day post on Twitter
- 3x day on Facebook
- 5x week Instagram post
- 5x week Pinterest post
- 5x week LinkedIn post
- Respond to customers
- Curate relevant content
- Custom content created
- Engage with followers
- Grow audience
- Monthly report
Twitter growth features included in all plans
We’ll supercharge your Twitter account by following relevant users, taking part in Twitter hours and much more.
What do our customers think?
Don’t just take it from us, let our customers do the talking!
“Social media isn’t rocket science but it’s time-consuming and it can be tough to grow your followers. Muffin has added more than 300 likes to our Facebook page and 5,000 followers thanks to their content and social media strategy. Excellent work!”
Joel Woods“The best thing about using Muffin for social media is that they let you still publish content to your accounts, so I can update my clients with schedules and special offers while Muffin works on building my audience and publishing content every day.”
Andrea Gill“I run a small fashion boutique and always post on Instagram but I’d abandoned my other channels. Muffin keeps everything up to date and drives traffic to my e-commerce website. I’ve made a few thousand pounds from social media referrals so far!”
Faye RobinsonTweets tweeted
Followers gained
GIFs published
Hashtags tracked
Frequently Asked Questions
Which social media accounts do you manage?
We manage Twitter, Facebook, Instagram and Pinterest accounts, as we find that these four channels deliver the best results for small businesses. In our Miny and Moe plans, we also offer weekly posts on LinkedIn, and those posts can either be created for your company’s LinkedIn page or your individual LinkedIn account to improve your personal branding and networking opportunities.
If you require assistance with managing other social media channels, whether it’s Google Plus, YouTube, Snapchat, Tumblr or Reddit, we can still help. You can swap and change out any of our five main social networks (Twitter, Facebook, Instagram, Pinterest, LinkedIn) for another of your choice, or you can bundle them together and ask for a bespoke quote.
What sort of content do you publish?
When we take on your social media channels, you’ll get a dedicated account manager. They’ll spend time researching your niche and industry and find relevant and authoritative sources to find information for social media posts. As well as posting content from news websites and blogs, we’ll share content from your website (like your blog posts, product pages, other content) and, with some of our plans, we’ll also create our own content like GIFs, images and videos to share, too.
How do you know enough about my business to post for me?
We’ll ask you to fill in a questionnaire when you join, and you’ll be given a social media account manager who’s got experience in your niche or industry. You can ask us to focus on specific parts of your business (so, for example, you could ask that we promote your new product lines), or you can leave us to research into your business and niche and create content accordingly.
We’ll always run past the first month’s social media content with you before it’s published to ensure we’re on brand, and from there we’ll create an ongoing dialogue to ensure we’re always posting the content you want us to.
Oh, and it’s important to note that you’ll still be able to access and post on your channels at all times – our social media management can simply act as an extension of the work you’re already putting into your Twitter, Facebook, Pinterest and Instagram accounts.
How do you offer customer service to my clients?
On some of our plans, we offer customer service as part of our social media management. A whopping 54% of millennials said they stopped doing business with a company because of poor customer service, so it’s essential that you offer friendly, fast and efficient customer service on all of your social media channels. Thanks to our brand monitoring tools, we’ll be able to see when a customer needs a response, and we’ll use one of the stock responses that has been approved by you.
Where we can, we’ll direct your customers to your website (so make sure you have as much customer service content like FAQs and blog posts), but if we don’t know the answer to a question we’ll simply ask them to email or call you directly.
What custom content do you create?
Custom-designed content can improve engagement and help increase brand awareness, so we offer content creation with most of our social media management packages. The majority of the content that we create is imaged-based; think GIFs, statistics, quotes from satisfied customers and banners to promote your new products or special offers. We’ll always run new content past you before we publish it, and we’ll be sympathetic to your brand (fonts, colours, logos ) as far as we can be.
We’ll talk you through our content creation in more detail when you sign up, or we can create posts around content that you supply.